All work is billed at $75 per hour, prorated so you only pay for the time used. There is a small minimum charge of $20. Quick questions are always free! If a question requires research or training, it may be billed as consulting time.

Please note that critical priority requests are subject to a 30% surcharge unless the issue is covered under an active maintenance plan. Any critical issues not included in a maintenance plan will automatically incur this 30% surcharge. Maintenance plans cover issues such as malware, plugin conflicts, and similar problems. However, if additional plugins or user-made changes (such as updates) cause the issue, then normal rush rates will apply.
Rush and critical requests are prioritized at the highest level. However, certain factors may affect same-day response times. The 24-hour timeframe is an average, not a guarantee.

Please do not combine different types of requests into the same support ticket. For example, if you need a page updated but also want help with search engine optimization, please enter a ticket for each of them. With the exception of a free consultation via Zoom or phone for a new website, all additional consulting will be billed at an hourly rate.