Notice: If your request is urgent or time-sensitive, please do not select Normal priority. During periods of high demand, Normal-priority requests may take 7+ business days to complete.

Submit a Support Ticket

Requested by(Required)
Example: mysite.com
Billing Policy(Required)
All work is billed at the rates listed below. Consulting and training time will need to be scheduled and is billed at normal rates of $37.50 per half hour.
Ticket Priority(Required)
Please note that critical priority requests are billed at $75 per half hour unless the issue is covered under an active maintenance plan. Maintenance plans cover issues such as malware, plugin conflicts, and similar problems. However, if additional plugins or user-made changes (such as updates) cause the issue, then normal rush rates will apply.
Rush and critical requests are prioritized at the highest level. However, certain factors may affect same-day response times. The 24-hour timeframe is an average, not a guarantee.
Category(Required)
Please do not combine different types of requests into the same support ticket. For example, if you need a page updated but also want help with search engine optimization, please enter a ticket for each of them. With the exception of a free consultation via Zoom or phone for a new website, all additional consulting will be billed at an hourly rate.
Enter a very brief description here such as: add photo, update gallery, broken link, etc.
If your request involves adding, changing, or removing user access, please include that users name and email in the description.

Attachments

If your need to add documents, spreadsheets or photos for this request, you can do so here.
Drop files here or
Max. file size: 64 MB.